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Online Electrical Safety Training System


Frequently Asked Questions


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Q. When can I access my course?

A. Students may access their courses at any time after purchase. Training is available 24 hours/day, 365 days/year.

Q. How long do I have access to my course?

A. Once you have started the course you have 30 days.  If you complete your course within this time you still have access for the full 30 days.  This way you can go back and review the resource toolbox or any lessons.  If you have not completed your course within 30 days please contact your supervisor or manager.

Q. What happens if I get stuck?

A. Tech support is available 7 days/week, 365 days/year. Simply visit the support section of your account to contact a friendly support representative.

Q. Do you send me any materials?

A. No. All required course materials can be found within your training account. This includes all applicable forms and resources required to complete your training course.

Q. Do students have access to their Electrical Worker Student Workbook to print it once they sign in or I can print it as a Corporate Account Facilitator?

A. The Student Workbook is a printable resource. You can print a copy of this for each of your Electrical Workers. We recommend employers require workers to use the Student Workbook and complete the sections by taking notes. Then have the workers bring you their completed Workbook to have scanned and saved under their employee file for the duration of their employment with your company. The CSA Z462 Standard requires employers to save training records.

Q. I am a NETA Certified Technician, how do I register my NETA CTD credits with NETA?

A. Complete the NETA CTD form (available from your NETA Accredited Representative) and submit it to the NETA Office at

Q. How do I register my CEU credits with EIC?

A. EIC CEU recommends that engineering professionals register their continuing education achievements in the EIC CEU Registry. Simply indicate to Electrical Safety Program Solutions Inc. that you wish it to be done. Please e-mail us your request to

Q. Can students do the course at their own pace or do they need to do it at one sitting?

A. Students can complete the course at their own pace. We recommend they take breaks and save their progress, using the course sections as an indicator of when to stop/start. Workers have 30 days to complete the course(s) once they start. The full Electrical Worker course if divided into 5 different sections for which we recommend you allow 1.5 hours per section to complete.

Q. How do we access our training certificates, does the Corporate Account Facilitator have access to print them?

A. Upon successfully completing the course the training certificate is available on the Student “My Account” screen. As a Corporate Account Facilitator you are also able to access the certificates. Anyone is able to print the certificates.

Q. What happens if I need to provide an employer or safety authority with my training history?

A. All of your training history is stored within your training account. This includes time spent, course progress, exam scores and questions answered. This data is available for export at any time and is never deleted.